Search is customer-facing as well as internal, at high query volumes, and you want relevance tuning across commerce, support and your website.
Certant vs Coveo
Coveo tunes search across commerce, support and workplace. Certant answers from your documents with the paragraph attached, on your own hardware if needed.
Which one fits you
Your knowledge sits in long documents, scans and tables, answers have to cite the paragraph, or the system has to run inside your own network.
Compare them line by line
What each vendor publishes about the things regulated buyers ask first. Where a vendor doesn't say, we say so.
| Question | Coveo | Certant |
|---|---|---|
| What it is | AI search and relevance platform for commerce, service, websites and workplace, with a generative answering add-on | Reads your documents and data into one model, with a knowledgebase, chatbots, agents, analytics and Strata on top |
| Where it runs | Coveo's cloud, hosted on AWS | Certant's cloud, your own cloud account, or air-gapped on your own hardware |
| Australian data | Australian AWS region available; customers choose their region | Australian region on Certant's cloud, or in-country on infrastructure you run |
| Citations | Not documented on the public pages we checked | Every answer opens the source document at the paragraph it came from |
| When the documents don't answer | Not documented on the public pages we checked | Says it can't find the answer and offers to pass the question to a person |
| Connects to | Salesforce, SAP, ServiceNow, Shopify, Zendesk and more | SharePoint, Confluence, Google Drive, Box, S3 and your website; Slack and Teams apps; an API and an MCP server |
| Scans and tables | Not a stated focus | A separate reader for each kind of file keeps tables as tables, and Strata turns them into data you can query |
| Agents and actions | Agentic retrieval, a hosted MCP server (February 2026) and search agents rolling out | Agent Builder for multi-step workflows with approvals; Strata monitors act only after a second person approves |
| Certifications listed | ISO 27001, 27017, 27018 and 27701; SOC 2 Type II; HIPAA | SOC 2-aligned controls. On a sovereign deployment Certant is assessed inside your own boundary |
| Pricing | On request, with AUD available. Vendr reports workplace deals for 500 to 5,000 staff at US$50,000 to US$250,000 a year | Published: free trial, then plans from $49 a month billed annually. Sovereign deployments are an annual licence |
Prices in US dollars unless marked. Competitor details come from their own pages or the third parties named here, checked 2 November 2026; check the vendor before you rely on them. Sources: Coveo homepage, Coveo security, Coveo pricing, Coveo hosted MCP server, Vendr: Coveo pricing. Certant details: pricing, security, deployment options.
Where Coveo leads
A fair comparison says what the other product does better.
- It is built for search at scale on customer-facing sites and support portals, not only internal use.
- It offers an Australian hosting region.
- A long list of ISO certifications and SOC 2 Type II are already in place.
What you get with Certant
Answers you can check
Every answer shows the paragraph it came from, and one click opens the page. When your documents don't cover a question, Certant says so instead of guessing.
Runs where your data must stay
The same product runs in our cloud, in your cloud account, or on a box in your office with the network cable unplugged. We published the packet captures.
Turns tables into data
Strata reads the tables inside your reports and agreements into data you can query and monitor, and every number traces to its page.
Coveo can run your public site search while Certant answers members and staff from long policies and agreements, with the paragraph attached.
Questions buyers ask
Short answers. If yours isn't here, ask us.
Is Certant a Coveo alternative?
For internal and member-facing answers from long documents, yes. Coveo is a search and relevance platform built for commerce and support at scale. Certant reads your documents, including scans and tables, cites the paragraph, and can run fully air-gapped.
Does Coveo host data in Australia?
Yes. Coveo's security page says it is hosted on AWS in Canada, the US, the EU and Australia, and customers choose the region.
How does pricing compare?
Coveo prices on request, by query volume and add-ons. Vendr reports workplace deployments for 500 to 5,000 employees at US$50,000 to US$250,000 a year. Certant publishes its prices, from a free trial and plans from $49 a month billed annually.
Try it on your own documents.
Bring twenty real questions and see which answers come back with the paragraph attached.