Agents that already speak your industry
CPS 230, APP 8, the SOCI Act, ICD-10, Fair Work. A Certant agent starts out knowing what those mean.
Drag sideways to see the whole diagram
Each sector arrives knowing its own documents and rules.
A vertical AI agent already knows the documents, the rules and the language of your sector, so you point it at your own policies, not a blank page.
A generic chatbot trained on the internet doesn't know what a CPS 230 control is, or which clause in an EBA applies. A vertical agent starts past that.
Where agents run today
Each one starts with an agent, the document shapes it expects, and the rules it checks against.
Member services agent
Reads your EBAs, policy library, grievance procedures and FAQs. Answers members at any hour, with a citation to the section that applies.
- EBAs · policies · grievance procedures
- Fair Work Commission lingo
- Branded web widget or member portal embed
Compliance review agent
Reads incoming documents and customer interactions against the APRA frameworks, scores the risk and drafts the incident report.
- CPS 230 · CPS 234 · APP 8
- Audit trail on every decision
- Sovereign deployment (IRAP-ready)
Claims triage agent
Reads incoming claims and PDS documents. Classifies cover, identifies gaps, drafts the first response with citations to the exact PDS clause.
- Product Disclosure Statements
- Cover comparison and exclusion mapping
- Hands off to assessor with full context
Clause extraction agent
Reads every contract, pulls obligations, dates, indemnities and termination clauses. Flags drift from your playbook. Drafts the redline.
- Reads PDFs, Word and scanned originals
- Citation to the source clause on every finding
- Integrates with iManage and NetDocuments
Clinical knowledge agent
Reads protocols, guidelines and patient documentation. Answers clinical-administrative questions with cited sources. It does not offer clinical advice.
- Speaks clinical, codes ICD-10
- On-prem or sovereign deployment
- Strict citation requirement on every answer
Document classification agent
Reads incoming briefs, FOI requests and operational documents, then classifies, routes and drafts the response pack. It can run fully air-gapped.
- SOCI Act, PSPF-aligned
- Zero data egress
- Or inside your own VPC
Where the time goes
The early weeks of a generic AI rollout go on explaining your industry to it. A vertical agent has already done that work.
Weeks of teaching it your business
Re-explaining what an EBA is, which version of CPS 230 applies, the difference between an indemnity and an exclusion. Every prompt starts from the basics again.
It starts knowing your industry
The document shapes and the regulatory references are already loaded. You add your own policies on top.
Questions from regulated buyers
Short answers to the questions that come up before anyone signs anything.
What is an industry-specific AI agent?
An industry-specific AI agent already knows the document types, regulatory frameworks and vocabulary of a sector, so it understands a CPS 230 control or an APP 8 obligation without you explaining them.
Why not just use a general AI for my industry?
General AI doesn't know your compliance terms, your document shapes, or the plain-English-to-regulatory mapping your team uses every day. A vertical agent arrives knowing it.
Which industries do you support today?
Associations and unions, banking and financial services, insurance, legal services, healthcare, government and defence, and channel-partner-served SMBs. Each one starts with an agent, the document shapes it expects, and the rules it checks against.
Can I customise a vertical agent for my organisation?
Yes, that is the point. The sector agent is the starting line; you point it at your own policies and edit the canvas from there.
Does this work for regulated industries with data sovereignty needs?
Yes. Certant runs in your cloud, inside your VPC, or fully air-gapped. Regulated customers in banking, government and defence run the same agents inside their sovereign perimeter.
Pick your sector
The vertical agent is the starting line. Your policies are the finish.
"Why is the AI asking me what an APP 8 obligation is?" Once you are saying that, you have outgrown a generic chatbot.