A chatbot that knows your documents

Certant answers from your own documents and shows the page each answer came from. When it doesn't know, it says so.

Start free Book a demo See it answer three questions

Runs in Certant Cloud, your cloud, or fully air-gapped.

Assistant

Acme Members

Example

Today

Hello. I'm the Acme Members assistant. Ask me anything about membership, renewals or the rules.

09:12

Do first-year apprentices get legal cover?

Searching 3 documents

Yes. First-year apprentices are covered from the day their membership is activated. The fund covers workplace disputes and disciplinary matters, and criminal defence is excluded.

Member handbook 2025 · §6.2 Apprentice cover note · 2024-08-12

09:12

What did the fund pay out last year?

No matching data

I can't find that figure in the documents I can read. I can pass this to member services with the conversation attached, or you can upload the annual report and I'll cite it next time.

09:13

The difference

Three questions put to both chatbots

The same three questions, put to a typical FAQ widget and to a Certant chatbot reading the same policy library.

Example No citation

A generic FAQ bot

No source shown

Example Cited

A Certant chatbot

Cites the document

Certant will not make an answer up. When the documents don't cover it, it says what it does have and what you would need to upload.

What you get

Answers people can check

A chatbot is only worth having if people believe what it tells them.

Answers come with their sources

It doesn't answer unless it can point at the source. Members and customers see which document and section the answer came from, and one click opens it.

AnswerExample

Membership renews on 1 July each year. You can pay for the year in one go or in monthly instalments.

Constitution v12.pdf · §3.1 Member FAQ · "Renewals" certant.ai/docs/billing

Answers in the language it was asked in

Certant works out the language from the question and answers in it. Your source documents stay as they are.

English العربية 中文 Français and more

Asked in FrenchExample

Quand dois-je renouveler mon adhésion ?

Votre adhésion se renouvelle le 1er juillet de chaque année.

Constitution v12.pdf · §3.1

The constitution is written in English. The answer comes back in French.

Add it with a script tag

Add one script tag to any page you already run. The bot brings your brand and your knowledge base with it, and you don't need an iframe or a rebuild.

<!-- on any page -->
<script src="https://cdn.certant.ai/bot.js"
        data-bot="acme-members">
</script>

Who uses this

Where the same questions repeat

Member services after hours

Thirty years of policy documents, constitution amendments and renewal questions, answered at 2am with a link to the clause.

Members Policy documents 2am

Support that hands over cleanly

Connects your help-centre articles, product docs and shipping policies, so the bot handles the easy questions and hands the rest to a person with the conversation attached.

Help-centre articles Hands to a person Conversation attached

Onboarding without the HR queue

Answers on expenses and parental leave directly, so new hires stop ambushing HR and old hires stop searching SharePoint.

New hires Expense policy SharePoint

Working with

Compared

Certant and a typical FAQ bot

What is compared	A typical FAQ bot	A Certant chatbot
A question the FAQ doesn't cover	Says it can't help.	Finds the answer in your documents.
Where the answer came from	Doesn't say.	Names the document, section and date, and links to it.
Languages	English only.	Answers in the language the question was asked in.
Adding new content	You raise a ticket with the vendor and wait.	You upload the document.
Putting it on your site	An iframe, and an exception to your security policy.	One script tag.

Give them somewhere to ask

Point it at the documents you already have and see what it answers.

Book a demo on your documents Start free

Bring the documents your members already ask about. Every answer comes back with the page it came from.

AnswerExample

First-year apprentices are covered from the day their membership is activated. The legal-defence fund covers workplace disputes and disciplinary matters; criminal defence is excluded.

Member handbook 2025 · §6.2 Apprentice cover note