Prepare each claim for the assessor
Certant reads the submitted documents with the policy wording, lists missing evidence, points to the clauses to inspect and drafts a first response for approval.
4 documents received. 2 items of evidence missing. 3 clauses to inspect.
Assessors start by sorting paperwork
A claim arrives as a form, a tradesperson's report, some photographs and a quote. Before the assessor can think about the claim, they work out what's there, what's missing and which parts of the policy wording apply.
The customer can wait days to be told a receipt is needed.
What Certant reads
The checklist is your own, so the pack asks for the evidence your team already expects.
| Document | What it supplies |
|---|---|
| Submitted documents | The claim form, reports, photographs, quotes and anything else the customer sent. |
| Policy wording | The product disclosure statement for the policy the claim is made under. |
| Intake checklist | Your own list of the evidence each claim type needs. |
Open the intake pack
Received
- Claim form · pages 1 to 4
- Plumber's report · 22 Oct 2026
- Six photographs
- Quote for carpet replacement
Missing evidence
- Proof of ownership for the listed items. Intake checklist · item 6
- The date the leak was first noticed. Claim form · section 3 is blank
Clauses for the assessor to inspect
- "Escape of liquid"Product disclosure statement · section 5.3 · page 27
- "Gradual deterioration"Product disclosure statement · section 8.1 · page 44
- "Proof of loss"Product disclosure statement · section 10.2 · page 52
The assessor takes it from there
Certant drafts a first response asking the customer for the missing evidence. The assessor reads the pack, edits the draft if needed and approves it, and the claim is theirs from that point.
- To
- the customer
- Draft
- "Thank you for lodging your claim. To continue, we need proof of ownership for the items listed and the date you first noticed the leak. An assessor will be in touch once we have these."
What setup involves
We set the workflow up against your own claim types, policy wordings and intake checklist, and test it on a set of past claims before you rely on it.
| Area | What to expect |
|---|---|
| Cover | Certant doesn't decide whether a claim is covered, and it doesn't accept or reject one. |
| Risk | It produces no fraud score and makes no underwriting recommendation. |
| Payment | Nothing is paid or sent to the customer without an assessor's approval. |
Related use cases
Document intake routing
A proposed category and destination team for each incoming document.
See the use caseMember policy answers
Answers for members from your published policies and bylaws, with the clause attached.
See the use caseBring a few closed claims
Send us the documents from a few past claims and the policy wording they fell under. We'll show you the intake pack for each.