Check supplier performance against the contract
Certant reads the service levels in each supplier contract and compares them with the delivery reports you receive, with both sources open beside each exception.
On-time deliveries reported at 88%. The contract says 95%.
The service level is in a schedule
The agreed delivery window is in schedule 3 of a contract signed two years ago. The monthly performance report comes from the supplier, in the supplier's own format.
Before a review meeting, somebody has to find the schedule, read the report against it and hope they picked up the current version.
What Certant reads
A report is matched to its contract by the supplier identifier in your register.
| Document | What it supplies |
|---|---|
| Supplier contracts | The service-level schedule: each agreed metric, its limit and the measurement period. |
| Delivery and service reports | The results the supplier or your own team recorded for each period. |
| Supplier register | The identifiers that tie a report to the right contract. |
Compare each result with its term
| Metric | Agreed in the contract | Reported | Verdict | Report source |
|---|---|---|---|---|
| On-time deliveries | 95% within 2 business days of dispatch notice | 88% (132 of 150) | Outside agreed level | October delivery report · page 2 |
| Damaged consignments | No more than 1% | 0.7% (1 of 150) | Within agreed level | October delivery report · page 3 |
| Order acknowledgement | Within 4 business hours | Not reported | No data | Metric absent from the October report |
- Contract source for all three rows
- Supply agreement · schedule 3 · clauses 2.1 to 2.3 · page 41
Prepare the supplier conversation
Certant drafts an escalation that quotes the clause and the reported figure. A vendor manager reviews the wording and decides whether it goes to the supplier.
- To
- Account manager, Kestrel Haulage
- Draft
- "The October delivery report shows 132 of 150 consignments delivered within two business days, which is 88%. Schedule 3, clause 2.1 sets the level at 95%. The report also omits order acknowledgement times. Can we cover both at this month's review?"
- Attached
- contract page 41, report pages 2 and 3
What setup involves
We map the metrics written in your contracts to the columns in the reports you receive, and match supplier identifiers between the two. You see the check run on a recent period before it goes live.
| Area | What to expect |
|---|---|
| Metrics | The ones your contracts define. Certant doesn't produce a general supplier score. |
| Consequences | It reports the exception. It doesn't apply service credits or penalties. |
| Connections | Reports arrive as documents or exports. A connection to your procurement system is scoped for each deployment. |
Related use cases
Supplier delay impact
Which recorded orders and sites depend on a delayed delivery.
See the use caseSupplier document expiry
Certificates and licences that have expired or were never supplied.
See the use caseBring a contract and a report
Send us one supplier contract and a recent performance report. We'll show you each agreed level beside what was reported.