Staff ask the policy, not HR
An assistant answers from your EBA, leave policy and benefits documents, so staff stop waiting on HR for something already written down.
Ask about parental leave
"How much paid parental leave do casuals get, and when do they qualify?"
Casual staff become eligible for paid parental leave after twelve months of regular service.
Staff get the answer at 2am, with the clause it came from.
The answer is already written down
HR fields the same questions every month, and most of them are already answered in the enterprise agreement. Nobody has time to read all of it, so the same tickets keep coming back.
A manager who gets it wrong can turn a simple question into an industrial relations problem.
From documents to an assistant
Certant points at the EBA, leave policy and benefits documents, and reads them once.
It works out how clauses, roles and employee categories connect, so nobody draws it by hand.
The assistant ships into Slack or Teams, ready for staff to ask.
What changes
Shipping in 2026.
Join the waitlist and we will show it running on your documents first.