---
title: "Find failures still inside their warranty | Certant"
description: "Certant links maintenance reports, purchase records and warranty documents, then lists recorded failures that may fall within a documented warranty period."
url: "https://certant.ai/use-cases/warranty-recovery-review"
---

For asset managers and procurement teams

# Find failures still inside their warranty

Certant links maintenance reports, purchase records and warranty documents on your own asset identifiers, then lists failures that may fall within a documented warranty period.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Run as a pilot on one asset class before anything wider.

PMP-0193 · Circulation pump motorExample

Purchased **18 Mar 2025**. Failed **9 Oct 2026**. Recorded warranty **24 months**.

May be within warranty Purchase record · row 88 Maintenance report 9 Oct 2026 · page 2 Warranty terms · clause 3.1 · page 2

_Three dates from three documents, on one row._

The problem

## Covered failures get paid for twice

A pump fails and maintenance replaces it the same week. The purchase date is in procurement's records and the warranty term is in a PDF from the manufacturer, so nobody checks whether the failed part was still covered.

The replacement goes on the maintenance budget and the claim is never made.

The documents

## What Certant reads

Records are joined on identifiers you supply, such as an asset tag or serial number.

| Document | What it supplies |
|---|---|
| Maintenance reports | The asset, the part that failed and the date of the failure. |
| Purchase records | The purchase date, supplier and asset or part identifier. |
| Warranty documents | The warranty term, when it starts, and the clauses on exclusions. |

The result

## Review the dates side by side

Recorded failures, September to October 2026Example

| Asset | Part | Purchased | Failed | Recorded warranty term | Status |
|---|---|---|---|---|---|
| PMP-0193 | Circulation pump motor | 18 Mar 2025 | 9 Oct 2026 | 24 months from purchase | May be within warranty |
| CHL-0045 | Chiller compressor | 2 Feb 2023 | 21 Sep 2026 | 36 months from purchase | Outside the recorded term |
| AHU-0112 | Fan belt assembly | 11 Jun 2025 | 30 Sep 2026 | None found | No warranty document |

### Detail shown for PMP-0193

- Purchase record · row 88
- Maintenance report, 9 Oct 2026 · page 2
- Warranty terms · clause 3.1 · page 2
- Exclusions for the reviewer to readWarranty terms · clause 5 · page 3

_The table shows what the documents record. Whether a claim is valid is the reviewer's call._

The review

## The asset manager reviews the pack

For each failure that may be covered, Certant gathers the purchase record, the maintenance report and the warranty clauses into a claim pack. The asset manager reads it, checks the exclusions and decides whether to lodge a claim.

Proposed claim packExample

**Asset**

PMP-0193, circulation pump motor

**Contents**

purchase record, maintenance report with failure date, warranty terms clauses 3.1 and 5

**Draft covering note**

"The motor was purchased on 18 March 2025 and failed on 9 October 2026, within the 24-month term in clause 3.1."

Waiting for review · Asset manager

Scope

## What setup involves

This is a custom workflow, and it starts as a pilot. We pick one asset class with you, load its maintenance reports, purchase records and warranty documents, and review the results together.

| Area | What to expect |
|---|---|
| Eligibility | Certant shows the dates and the clauses. A person decides whether the failure is covered. |
| Linking | Records join on the identifiers you supply. A part that was swapped and given a new serial number isn't traced automatically. |
| Claims | Packs are prepared for review. Certant doesn't submit claims or promise an amount recovered. |

Related

## Related use cases

### Overdue asset inspections

Inspections that are overdue or have no report on file.

[See the use case](https://certant.ai/use-cases/overdue-asset-inspections)

### Invoice exception review

An invoice line beside its order line and agreed rate.

[See the use case](https://certant.ai/use-cases/invoice-exception-review)

### Supplier document expiry

Certificates and licences that have expired or were never supplied.

[See the use case](https://certant.ai/use-cases/supplier-document-expiry)

[See all use cases](https://certant.ai/use-cases)

## Start with one asset class

Send us a year of maintenance reports for one class of equipment, with the purchase and warranty records. We'll show you which failures are worth a second look.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Strata is a paid add-on for the Business plan and above. Certant Cloud, your cloud, or fully air-gapped.