---
title: "Check supplier performance against the contract | Certant"
description: "Certant reads the service levels in each supplier contract and compares them with the delivery reports you receive, with both sources beside each exception."
url: "https://certant.ai/use-cases/supplier-sla-monitoring"
---

For procurement leads and vendor managers

# Check supplier performance against the contract

Certant reads the service levels in each supplier contract and compares them with the delivery reports you receive, with both sources open beside each exception.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

The agreed level comes from the contract page, and the chip opens it.

Kestrel Haulage · October 2026Example

On-time deliveries reported at **88%**. The contract says **95%**.

Outside agreed level Supply agreement · schedule 3 · clause 2.1 · page 41 October delivery report · page 2

_The reported result beside the term it was agreed against._

The problem

## The service level is in a schedule

The agreed delivery window is in schedule 3 of a contract signed two years ago. The monthly performance report comes from the supplier, in the supplier's own format.

Before a review meeting, somebody has to find the schedule, read the report against it and hope they picked up the current version.

The documents

## What Certant reads

A report is matched to its contract by the supplier identifier in your register.

| Document | What it supplies |
|---|---|
| Supplier contracts | The service-level schedule: each agreed metric, its limit and the measurement period. |
| Delivery and service reports | The results the supplier or your own team recorded for each period. |
| Supplier register | The identifiers that tie a report to the right contract. |

The result

## Compare each result with its term

Kestrel Haulage, reporting period October 2026Example

| Metric | Agreed in the contract | Reported | Verdict | Report source |
|---|---|---|---|---|
| On-time deliveries | 95% within 2 business days of dispatch notice | 88% (132 of 150) | Outside agreed level | October delivery report · page 2 |
| Damaged consignments | No more than 1% | 0.7% (1 of 150) | Within agreed level | October delivery report · page 3 |
| Order acknowledgement | Within 4 business hours | Not reported | No data | Metric absent from the October report |

**Contract source for all three rows**

Supply agreement · schedule 3 · clauses 2.1 to 2.3 · page 41

_The October report left out order acknowledgement. That row is shown as no data, so a missing metric can't pass as a met one._

The approval

## Prepare the supplier conversation

Certant drafts an escalation that quotes the clause and the reported figure. A vendor manager reviews the wording and decides whether it goes to the supplier.

Proposed escalationExample

**To**

Account manager, Kestrel Haulage

**Draft**

"The October delivery report shows 132 of 150 consignments delivered within two business days, which is 88%. Schedule 3, clause 2.1 sets the level at 95%. The report also omits order acknowledgement times. Can we cover both at this month's review?"

**Attached**

contract page 41, report pages 2 and 3

Waiting for approval · Vendor manager

Scope

## What setup involves

We map the metrics written in your contracts to the columns in the reports you receive, and match supplier identifiers between the two. You see the check run on a recent period before it goes live.

| Area | What to expect |
|---|---|
| Metrics | The ones your contracts define. Certant doesn't produce a general supplier score. |
| Consequences | It reports the exception. It doesn't apply service credits or penalties. |
| Connections | Reports arrive as documents or exports. A connection to your procurement system is scoped for each deployment. |

Related

## Related use cases

### Supplier delay impact

Which recorded orders and sites depend on a delayed delivery.

[See the use case](https://certant.ai/use-cases/supplier-delay-impact)

### Supplier document expiry

Certificates and licences that have expired or were never supplied.

[See the use case](https://certant.ai/use-cases/supplier-document-expiry)

### Invoice exception review

An invoice line beside its order line and agreed rate.

[See the use case](https://certant.ai/use-cases/invoice-exception-review)

[See all use cases](https://certant.ai/use-cases)

## Bring a contract and a report

Send us one supplier contract and a recent performance report. We'll show you each agreed level beside what was reported.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Strata is a paid add-on for the Business plan and above. Certant Cloud, your cloud, or fully air-gapped.