---
title: "See which sites haven't sent rosters | Certant"
description: "Certant checks the roster returns each care site supplies against your reporting calendar and your own approved staffing rules, with a source for every figure."
url: "https://certant.ai/use-cases/roster-reporting-gaps"
---

For care-provider operations managers

# See which sites haven't sent rosters

Certant checks the roster returns each site supplies against your reporting calendar and your own approved staffing rules, with the source beside every figure.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Works from the returns your sites already send.

Roster returns, fortnights 19 to 22, 2026Example

| Site | Fortnight 19 | Fortnight 20 | Fortnight 21 | Fortnight 22 |
|---|---|---|---|---|
| Bayside House | Received | Received | Received | Received |
| Riverview | Received | Received | Received | Outside rule |
| Elm Court | Received | Received | No return | Received |

_Each cell is a return that arrived, or one that didn't._

The problem

## One site's return is missing

It's the week the quarterly report is due and the operations manager is collating roster returns from eleven sites. Ten are in the folder, and nobody can say whether the eleventh was never sent or was filed somewhere else.

Finding out takes phone calls. Meanwhile the staffing figures in the ten returns that did arrive still haven't been read.

The documents

## What Certant reads

The calendar sets which returns you expect, and the policy supplies the rules.

| Document | What it supplies |
|---|---|
| Roster returns | The staffing figures each site records for each shift and period. |
| Reporting calendar | Which sites report, and for which periods. |
| Approved staffing rules | The rules written in your own staffing policy, with the section and page each comes from. |

The result

## Read the site-by-period grid

Roster returns, fortnights 19 to 22, 2026Example

| Site | Fortnight 19 | Fortnight 20 | Fortnight 21 | Fortnight 22 |
|---|---|---|---|---|
| Bayside House | Received | Received | Received | Received |
| Riverview | Received | Received | Received | Outside rule |
| Elm Court | Received | Received | No return | Received |

### Detail for Riverview, fortnight 22

- Ruleat least two care staff on each night shift.
- Rule sourceStaffing policy 2026 · section 3.4 · page 11
- Recordedone care staff member rostered on the night shift of 27 Oct 2026.
- Roster sourceRiverview roster return, fortnight 22 · row 61

### Detail for Elm Court, fortnight 21

- No return received.
- Last return heldfortnight 20, received 14 Oct 2026.

_The rule comes from your staffing policy and the figure from the site's own return._

The approval

## An authorised reviewer decides the response

Certant drafts a request for the missing return, or a note about the recorded figure, with the sources attached. An authorised reviewer reads it and decides what goes to the site.

Proposed follow-upExample

**To**

Elm Court site manager

**Draft**

"We haven't received Elm Court's roster return for fortnight 21. Fortnights 20 and 22 are on file. Please send it by Friday so it can go into the quarterly report."

Waiting for approval · Operations manager

Scope

## What setup involves

We agree the reporting calendar and which rules from your staffing policy to check. Then we load a quarter of returns and compare the grid with what your team already knows.

| Area | What to expect |
|---|---|
| Rules | Certant checks the rules you configure from your own approved documents. |
| Rosters | It reads the returns. It doesn't build or optimise a roster, or allocate shifts. |
| People | It makes no judgement about an individual employee, and it isn't an assurance of resident or patient safety. |

Related

## Related use cases

### Payroll agreement checks

Each pay rate beside the minimum in your enterprise agreement.

[See the use case](https://certant.ai/use-cases/payroll-agreement-checks)

### Regulatory return gaps

Sites and periods missing from the returns you hold.

[See the use case](https://certant.ai/use-cases/regulatory-return-gaps)

### Incident action deadlines

Incident follow-ups that are overdue or have no owner.

[See the use case](https://certant.ai/use-cases/incident-action-deadlines)

[See all use cases](https://certant.ai/use-cases)

## Bring a quarter of returns

Send us one quarter of roster returns and your staffing policy. We'll show you which sites and periods are missing and which figures sit outside a rule.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Strata is a paid add-on for the Business plan and above. Certant Cloud, your cloud, or fully air-gapped.