---
title: "See which incident actions are overdue | Certant"
description: "Certant reads your incident exports alongside your follow-up policy and lists actions past their due date, and records with no owner or no date."
url: "https://certant.ai/use-cases/incident-action-deadlines"
---

For risk managers and incident coordinators

# See which incident actions are overdue

Certant reads your incident exports alongside your follow-up policy and lists actions past their due date, and records with no owner or date.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Each alert shows the record and the policy rule behind it.

INC-0412 · Replace damaged handrail, loading dockExample

Due **20 Oct 2026**. Still recorded as open.

Overdue by 14 days Incident export, 3 Nov 2026 · row 31

_The follow-up, its due date and the row it was read from._

The problem

## Follow-ups slip after the report

The incident gets reported and investigated. The corrective action is assigned in a meeting and typed into a register, and nobody opens the register again until the next audit.

Some actions have no owner, and others have no due date, so there is nothing to be late against.

The documents

## What Certant reads

The export can come from your incident system or from a spreadsheet register.

| Document | What it supplies |
|---|---|
| Incident exports | Each incident, its follow-up actions, owners, due dates and recorded state. |
| Follow-up policy | The timeframes and requirements your organisation has set, such as when a due date must be assigned. |
| Action updates | Notes or closures recorded since the last export. |

The result

## See each action and its rule

Incident follow-ups, checked 3 Nov 2026Example

| Incident | Action | Owner | Due | Recorded state | Status |
|---|---|---|---|---|---|
| INC-0412 | Replace damaged handrail, loading dock | J. Okafor | 20 Oct 2026 | Open | Overdue by 14 days |
| INC-0418 | Retrain forklift operators | None recorded | 14 Nov 2026 | Open | No owner |
| INC-0421 | Review chemical storage signage | P. Lindqvist | None recorded | Open | No due date |
| INC-0399 | Repair floor drain, wash bay | S. Marwick | 30 Sep 2026 | Closed 28 Sep 2026 | Closed on time |

### Detail for INC-0421

**Record source**

Incident export, 3 Nov 2026 · row 40

**Rule**

a due date is assigned within five business days of the action being raised.

**Rule source**

Incident management policy · section 6.2 · page 9

_An action with no due date can't go overdue, so it's listed against the policy rule that says it needs one._

The approval

## A person reviews each reminder

Certant drafts a reminder to the action's owner, or an escalation to their manager, with the record and the rule attached. The incident coordinator approves it before it's sent.

Proposed reminderExample

**To**

J. Okafor

**Draft**

"The handrail replacement on the loading dock, raised under INC-0412, was due on 20 October and is still recorded as open. Can you update the record or let us know what's holding it up?"

**Attached**

export row 31

Waiting for approval · Incident coordinator

Scope

## What setup involves

We map the columns in your incident export and pick the rules from your follow-up policy that you want checked. Then we run it on a current export and you compare the list with your own.

| Area | What to expect |
|---|---|
| Checks | Certant checks the records you export against the rules you configure. |
| Response | It isn't an emergency response tool. It doesn't decide whether an incident must be notified to a regulator, and it submits nothing to one. |
| Your system | It works beside your incident-management system and doesn't replace it. |

Related

## Related use cases

### Overdue asset inspections

Inspections that are overdue or have no report on file.

[See the use case](https://certant.ai/use-cases/overdue-asset-inspections)

### Regulatory return gaps

Sites and periods missing from the returns you hold.

[See the use case](https://certant.ai/use-cases/regulatory-return-gaps)

### Roster reporting gaps

Sites that haven't sent a roster return.

[See the use case](https://certant.ai/use-cases/roster-reporting-gaps)

[See all use cases](https://certant.ai/use-cases)

## Bring your current incident export

Send us an export of open incidents and your follow-up policy. We'll show you what's overdue and which records are missing an owner or a date.

[See it on your documents](https://certant.ai/contact-sales?topic=use-case) [See how Strata works](https://certant.ai/strata)

Strata is a paid add-on for the Business plan and above. Certant Cloud, your cloud, or fully air-gapped.