--- title: "Chatbots — A chatbot that actually knows your stuff." description: "Certant answers from your own documents and shows the page each answer came from. When it doesn't know, it says so." url: "https://certant.ai/chatbots" --- # A chatbot that knows your documents Certant answers from your own documents and shows the page each answer came from. When it doesn't know, it says so. [Start free](https://certant.ai/register) [Book a demo](https://certant.ai/contact-sales) See it answer three questions Runs in Certant Cloud, your cloud, or fully air-gapped. #### Assistant Acme Members Example Today Hello. I'm the Acme Members assistant. Ask me anything about membership, renewals or the rules. 09:12 Do first-year apprentices get legal cover? Searching 3 documents Yes. First-year apprentices are covered from the day their membership is activated. The fund covers workplace disputes and disciplinary matters, and criminal defence is excluded. Member handbook 2025 · §6.2 Apprentice cover note · 2024-08-12 09:12 What did the fund pay out last year? No matching data I can't find that figure in the documents I can read. I can pass this to member services with the conversation attached, or you can upload the annual report and I'll cite it next time. 09:13 The difference ## Three questions put to both chatbots The same three questions, put to a typical FAQ widget and to a Certant chatbot reading the same policy library. Pick a question Example No citation ### A generic FAQ bot No source shown Example Cited ### A Certant chatbot Cites the document What you get ## Answers people can check ### Answers come with their sources It doesn't answer unless it can point at the source. AnswerExample Membership renews on 1 July each year. You can pay for the year in one go or in monthly instalments. Constitution v12.pdf · §3.1 Member FAQ · "Renewals" certant.ai/docs/billing ### Answers in the language it was asked in Certant works out the language from the question and answers in it. English العربية 中文 Français and more Asked in FrenchExample Quand dois-je renouveler mon adhésion ? Votre adhésion se renouvelle le 1er juillet de chaque année. Constitution v12.pdf · §3.1 The constitution is written in English. The answer comes back in French. ### Add it with a script tag Add one script tag to any page you already run. ``` ``` Who uses this ## Where the same questions repeat Member services after hours Renewal and policy questions, answered at 2am with a link to the clause. Members Policy documents 2am Support that hands over cleanly The bot handles the easy questions and hands the rest to a person. Help-centre articles Hands to a person Conversation attached Onboarding without the HR queue Answers on expenses and parental leave without a queue at HR. New hires Expense policy SharePoint Working with ![ASUS](https://certant.ai/public/assets/clients/asus.png) ![Farmers NSW](https://certant.ai/public/assets/clients/farmersnsw.png) ![HACSU](https://certant.ai/public/assets/clients/hacsu.png) ![Integr8tiv](https://certant.ai/public/assets/clients/integr8tiv.png) ![WaterRA](https://certant.ai/public/assets/clients/waterra.png) **Ask Certant to build it.** Describe the chatbot you want and the AI FDE builds it, then waits for your approval. [See the AI FDE](https://certant.ai/ai-fde) The detail ## Read the detail Open a heading to read that part. The longer version ## What it does, in full ### Three questions put to both chatbots Certant will not make an answer up. When the documents don't cover it, it says what it does have and what you would need to upload. ### Answers people can check A chatbot is only worth having if people believe what it tells them. It doesn't answer unless it can point at the source. Members and customers see which document and section the answer came from, and one click opens it. Certant works out the language from the question and answers in it. Your source documents stay as they are. Add one script tag to any page you already run. The bot brings your brand and your knowledge base with it, and you don't need an iframe or a rebuild. ### Where the same questions repeat **Member services after hours.** Thirty years of policy documents, constitution amendments and renewal questions, answered at 2am with a link to the clause. **Support that hands over cleanly.** Connects your help-centre articles, product docs and shipping policies, so the bot handles the easy questions and hands the rest to a person with the conversation attached. **Onboarding without the HR queue.** Answers on expenses and parental leave directly, so new hires stop ambushing HR and old hires stop searching SharePoint. ### Ask Certant to build it The AI FDE sits in a drawer on every screen. Describe the chatbot you want in plain English and it builds it, then waits for your approval before anything goes live. Compared ## Certant and a typical FAQ bot | What is compared | A typical FAQ bot | A Certant chatbot | |---|---|---| | A question the FAQ doesn't cover | Says it can't help. | Finds the answer in your documents. | | Where the answer came from | Doesn't say. | Names the document, section and date, and links to it. | | Languages | English only. | Answers in the language the question was asked in. | | Adding new content | You raise a ticket with the vendor and wait. | You upload the document. | | Putting it on your site | An iframe, and an exception to your security policy. | One script tag. | ## Give them somewhere to ask Point it at the documents you already have and see what it answers. [Book a demo on your documents](https://certant.ai/contact-sales) [Start free](https://certant.ai/register) Bring the documents your members already ask about. Every answer comes back with the page it came from. AnswerExample First-year apprentices are covered from the day their membership is activated. The legal-defence fund covers workplace disputes and disciplinary matters; criminal defence is excluded. Member handbook 2025 · §6.2 Apprentice cover note